Privacy policy

This policy was last updated on June 30, 2023.

At Triple 333 Beverages, LLC (hereinafter, "Triple", "we", "our" or "us"), we respect your privacy. We have implemented this privacy policy ("Privacy Policy") and cookie policy ("Cookie Policy") to explain our data collection, use, disclosure and transfer practices, as well as individual access rights you may have when you use our sites and services. You can learn more in the sections below.

What Information We Collect

For All Transactions:

We collect:

CONTACT INFORMATION, including:

Name
Address
Phone numbers
Email addresses

When Purchasing

When Purchasing products, we may collect Transaction Information, including:

Products purchased
Billing information
Charges
Payments
Credit Card information

When using our Websites and Mobile Applications

We collect:

Browser Information, including:

Web logs
Geo-location

Device Information, including:

Unique device identifiers
IP address
Operating system

Location information (where enabled and with your permission) is used for the following purposes:

When using your mobile device, location information and device connections are used to provide you with notifications, offers, or provide other information to enhance your experience.

Cookies and Other Tracking Technologies

We (and our service providers) use cookies and web beacons on our websites, mobile apps, electronic communications and similar technology to collect information to remember your preferences, improve the user experience and tailor the advertisements you see to those that are most relevant to you.

For more information on the collection of online information and how to opt out, please see our Cookie policy

When Participating in Surveys or Promotions

We collect:

Marketing preferences
Feedback on services provided

Information We Collect from Third Parties

Third parties provide us with additional information about you or your household, including:

Marketing providers who provide information to assist us to better communicate our products, including email acquisition services and market research partners and platforms.
Social media content you have made available to the public

Children's Privacy

Our websites and online marketing are not directed to, and Triple does not knowingly collect personal information from, children or anyone under the age of 21. If you nevertheless believe that your child has provided us with their personal information and you need to let us know to delete it, please contact us info@piccobev.com.

How We Use Information About You

We use the information we collect from you or about you to provide you with our products and for the following purposes:

Where it is necessary for the products we provide to you, including

To assist with orders, purchases and transactions that you request;
Unless where consent may be required by applicable law, to communicate important information regarding your product purchase or delivery. These communications are transactional in nature and will be sent to you via email, text or calls; and
To provide customer service related to your interactions with us or to respond to your inquiry.

Where necessary for us to comply with a legal obligation, including

To use and share information with government and regulatory authorities when required by law or in response to legal process, obligation or request.

Where it is necessary for our legitimate interests, as listed below, and where our interests are not overridden by your data-protection rights, including

To communicate important information about your order or purchase and provide you with great service. These communications, which are transactional in nature, will be sent to you via email, text or calls;
To assist us in providing better products and services: for example, to assess the quality of products and services received and to help us improve our websites and products. Unless where consent may be required by applicable law, your feedback may be requested via email, text or call.
To compile statistics and analysis about our customers' use of our websites, products and services. These statistics are used only to enable us to provide better customer service, products, features and functionality to you and other customers in the future;
Where permissible, to develop a profile of you and your interactions with us so that we can provide tailored offers, opportunities and products that may be of interest to you;
To protect our legal rights and manage the security of our networks and property, including to protect our websites from spam and abuse;
For loss prevention, we maintain a record of individuals whose past interactions with us indicate they may present a non-payment risk;
To use and share your information with third parties to permit us to pursue available remedies or limit damage that we may sustain and to enforce the terms of our website’s terms and conditions;
Unless where consent may be required by applicable law, to send you certain promotional or targeted marketing communications, opportunities and services that may be of interest to you. Some of these offers will be received in advertising on non-Triple sites, including on social media or other digital platforms;
To de-identify or aggregate personal information collected about you and use it for any lawful purpose; and
To receive, use and share your information with third parties to prevent, detect and report fraud and protect our business interests and rights, privacy, safety and property.

Where you have given consent, as required by applicable law, including

Where applicable, to ask for your feedback by email, text or call, to assist us in providing better products and services: for example, to assess the quality of products and services received and to help us improve our websites, products and services.
Where applicable to ask if you want to receive by email or text promotional or targeted marketing communications, opportunities and services that may be of interest to you. These will include, offers and discounts and offers related to other services and products we offer. Some of these offers will be received in advertising on non-Triple sites, including on social media or other digital platforms;
You can choose to withdraw your consent at any time; however, such withdrawal does not affect the lawfulness of processing before your withdrawal.

Retention of Your Personal Information

We retain your personal information for as long as we need to fulfill our business purposes, as set out below:

Claims

We keep the data associated to claims involving our customers or other individuals for the life of the claim and up to ten years from conclusion of our obligation, subject to other legal requirements

Customer-service-related queries

We keep general queries for three years, unless you make a complaint, in which case, we keep complaint data for seven years.

Marketing and analytical purposes

We keep data linked to cookies and other online identifiers up to three years. We keep other marketing information, such as email subscription data, for up to seven years after your last interaction with us.

Disputes & law enforcement

If we are involved in litigation or a governmental or regulatory investigation, then we keep data throughout the period of litigation or investigation and for five years after that. If a settlement means that we must keep data for longer, then we keep data for the period required to administer the settlement. If we provide data to law enforcement agencies, we keep a record of this for one year beyond the end of the investigation.

Who We Share Information With

We share your information as follows to provide a seamless experience.

Our Service Providers and Business Partners

We will share your:

Contact, transactional, claims information, and personal information with:

Payment, administrative and technical support providers
Identity and address verification providers

Contact, Transactional, Loyalty and Affiliation Information with:

Companies who conduct customer research or satisfaction surveys on our behalf;
Communication providers that send email, text and other marketing and service-related communications to you on our behalf;
Customer support providers in order to provide you with customer service

Web and Mobile Information with:

Analytics and technology providers for location-based services and to analyse, enhance and manage our data in order to provide, maintain and improve our services;
Web and mobile application session replay partners allow us to replay user sessions to improve browsing experience and troubleshoot errors; and

Anonymised and De-identified information with:

Our advertising and marketing partners and third-party media properties, including social media sites, with whom we share aggregated or de-identified information about our customers, to allow them to send targeted advertising messages on our behalf (subject to confidentiality agreements as appropriate).

Government Authorities

Your personal information may also be shared with government authorities as outlined above.

Sale, Merger or Change in Control

Your information may also be transferred to another company in the event of a transfer, change of ownership, reorganization or assignment of all or part of Triple’s businesses or assets. This will occur if the parties have entered into an agreement under which the collection, use and disclosure of the information is limited to those purposes of the business transaction, including a determination whether or not to proceed with the business transaction. You will be notified via email or prominent notice on our websites for thirty (30) days of any such change in ownership or control of your personal information or as otherwise may be required or permitted by law.

Testimonials

We may post customer testimonials on our websites which may contain your contact information. We use a third-party provider to manage this process. This provider is responsible for obtaining your consent as necessary, removing content upon your request and answering any questions you may have.

Social Media Widgets

Our websites may include social media features, such as the Facebook and Instagram buttons. These features may collect your IP address, pages you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

If you use one of these social media sites and do not want them to collect data through our website and link it to your member data, you must log out of your user account before visiting our website and delete the relevant cookies. You can also block social plug-ins with browser add-ons. See the social media site for their plug-in instructions or see our Cookie Policy for more information.

Selling your Information

We do not sell your personal information to third parties.  While we do not sell your data, as is common with companies with an online presence, some of our advertising uses information collected by businesses from our digital properties, including IP addresses, digital identifiers, information about your web browsing and how you interact with our properties and ads, in order to provide you with relevant ads across the Internet and for other analytics purposes. These companies may sell that information to other businesses for advertising and other purposes.

Under the California Consumer Privacy Act, California residents have the right to opt out from sales of their personal information. California residents can exercise that right by visiting www.privacyrights.info to opt out from sales of this type of personal information by businesses that participate in the opt out tool.

Your Rights

California

Under the California Consumer Privacy Act (CCPA), California residents have certain rights with respect to personal information about them we have collected.  If you are a California resident, you may exercise the following rights regarding your personal information, subject to certain exceptions and limitations:

Right to access the personal information we have collected about you and learn how we collect this information, our purpose in collecting it and the types of parties we may have disclosed it to;
Right to correct inaccurate personal information
Right to delete the personal information we have collected from you;
Right to opt out of our sale(s) of your personal information; and
The right not to receive discriminatory treatment for the exercise of [the relevant] privacy rights conferred by the CCPA.

Exercising Your Rights

You may exercise any applicable rights described above by accessing our Privacy Portal on our Contact Us page.

We may require additional information from you to verify your identity and residence before we can process your request.  For California and Virginia residents wishing to exercise rights under their state's privacy law,  you may be required to provide your driving license or official state identification document in order to provide proof of residence.  Please make sure that you redact your photograph and all identifying information, other than your name, address and driving licence number.  We also reserve the right to restrict access to your information or to limit your rights (e.g. if such disclosure is prohibited by law or if the rights of another individual might be violated).  In some instances, this may mean that we are able to retain your personal information even if you withdraw your consent.

California residents may designate an authorized agent to make a CCPA request on your behalf. To do so contact info@drinktriple.com to obtain a form to be completed.

Marketing Preferences

You will be able to opt out of direct marketing communications from Triple and our subsidiaries and affiliates by following the instructions in each communication you receive.

Changes to These Policies

As necessary, we will update our Privacy Policy and Cookie Policy to reflect changes in our privacy practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this site or as otherwise may be required or permitted by law, prior to the change becoming effective. We encourage you to periodically review this site for the latest information on our privacy practices.

For questions or inquiries related to privacy and data protection, please visit our Contact Us page and submit your request through our Privacy Portal.